The X in Customer Experience

Moving the notes, by the way

First, Move to Revue…

The dueling platforms are giving in to consolidate to Revue for newslettering. This comes up in this episode and is a result of looking at the popular Substack (you are here) compared with the platform Twitter bought, Revue, and it came down to the existence of an API in the Revue platform. It is not a good API by any means, but it is something to work with.

So, moving forward there will be one externally-sourced newsletter for Quoggling Sand, at it will be sent via the Revue platform:

The Revue platform was, up to now, used for a “Weekender” newsletter, but now there will be a newsletter sent out for episodes or other “stuff,” sent via Revue. This does not mean newsletters won’t be available natively, but that’s a topic discussed in the episode…

Customer Experience for Whom?

Using the Revue API was a nice reminder how the “customer” is sometimes looking to really dig in to your product or service and make it work for them. It isn’t just answering a quick question about how to install something or how to do the basics. When the doors are open for developers to make use of your platform, well, that’s why there are titles like “developer relations” on LinkedIn, because there is a minimum and it is a job.

This Episode

The X in Customer Experience via Anchor.fm

Host: Dan Hugo

Recorded 27 August 2021, Published 28 August 2021

Quogging Sand podcast via Anchor.fm

Episode Artwork

Photo by John Schnobrich on Unsplash

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The two newsletters are now one, available via Revue from today forward:

Quoggling Sand Newsletter via Revue

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